Refunds and delivery.
A small order still deserves a clear remedy when it is duplicated, cannot be fulfilled, arrives materially late, or misses the accepted scope.
Effective and last updated: 26 July 2026Digital delivery
No physical item is shipped. The acceptance message identifies the deliverable, amount, and estimated delivery time. The estimate starts after payment is confirmed, the brief is usable, and any required customer-owned assets have arrived. Delivery is made by email, document attachment, or customer-specific download link.
Full refunds
A full refund is available when you cancel before work starts; the same order is paid twice; we cannot accept or fulfil the order; a received amount cannot be applied and no alternative is agreed; or the service is materially misdescribed or delayed for reasons within our control and cannot be corrected within a reasonable time.
Cancellation after work starts
Contact us promptly. Work already completed will be reviewed and a fair full or partial refund offered where appropriate, with the completed portion explained. There is no separate cancellation penalty.
Because these are made-to-order digital services, a change of mind after a conforming deliverable is supplied does not by itself create an automatic refund. This does not affect remedies for deficient, defective, misdescribed, or materially late service, or another non-waivable right.
Corrections and revisions
If a deliverable does not follow the accepted brief, email within seven calendar days and identify the mismatch. The included revision or correction will be used first. If the agreed output cannot be brought into conformity within a reasonable time, an appropriate refund will be offered. A new topic or format is new scope rather than a defect.
How to request a refund
Email the order reference, order email, payment date and amount, UPI transaction reference, and a short explanation. Do not send a UPI PIN, OTP, card details, password, or banking login. We aim to acknowledge the request within 48 hours and, when approved, initiate the refund within five business days. Bank or UPI processing may take additional time.
For a failed or pending UPI transfer that never credited the beneficiary, first raise the issue in the UPI app or with the bank used for payment.